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Virtual service center and powerful searching make ProQuest open for business 24/7

ProQuest has launched a dramatically redesigned website ( that enables customers, partners, end users and other visitors to find what they’re looking for with greater ease.  The redesigned site -  the result of extensive librarian and user feedback, testing,  and focus groups  -- gathers information on ProQuest brands and products and enhances discovery with powerful search capabilities and tools. 

"ProQuest has grown significantly in the past two years, with new acquisitions, new products and really, a new sophistication in the way we serve our customers and partners," said Lynda James-Gilboe, senior vice president of marketing and customer care for ProQuest. "We had two challenges for this website redesign. First, we needed to integrate the breadth of our product lines and brands so that visitors – no matter who they might be – could find what they needed simply, without missteps or confusion. Second, we needed to make the website a service center, so that customers have a reliable, ‘round the clock’ resource to answer their questions and so we can help them address problems.  That’s a tall order for a company that’s as complex as ProQuest and I think this debut is off to a fantastic start."

Among the key features of new site are the ProQuest Support Center, more powerful search engine, and an all-new product access feature that directs end-users to library gateways.

The ProQuest Support Center brings ProQuest’s acclaimed customer service, technical support and training onto the Web 24/7.  With a virtual decision-tree, the Support Center allows users to diagnose and fix problems, plus answer all types of questions from “How do I login to products from home?” to “How do I run usage reports?”

Website visitors can also quickly zero in on products that meet their needs with an enhanced search engine that includes more precise ways to find product information. Searches can be narrowed by subject, library type, or name and results can be filtered by key criteria. The outcome is fast, intuitive navigation of the breadth of ProQuest’s products and brands, delivering users to just the right solution.

Additionally, with its new Product Access feature, ProQuest helps end-users understand how to connect to content through their library.  For example, a consumer who reads about a ProQuest product can start with and learn how to access it through a library gateway by clicking on the easy-to-find “Begin your research” button.  This feature will develop significantly over time, allowing more direct access for both libraries and their patrons.

The redesigned website will continue to evolve over the coming months, creating an even more seamless user experience for ProQuest customers, partners, and researchers. Visit ProQuest’s redesigned website at


About ProQuest
ProQuest creates specialized information resources and technologies that propel successful research, discovery, and lifelong learning. A global leader in serving libraries of all types, ProQuest offers the expertise of such respected brands as Chadwyck-Healey™, UMI®, SIRS®, and eLibrary®. With Serials Solutions®, Ulrich's™, RefWorks®, COS™, Dialog® and now Bowker® part of the ProQuest brand family, the company supports the breadth of the information community with innovative discovery solutions that power the business of books and the best in research experience.

More than a content provider or aggregator, ProQuest is an information partner, creating indispensable research solutions that connect people and information. Through innovative, user-centered discovery technology, ProQuest offers billions of pages of global content that includes historical newspapers, dissertations, and uniquely relevant resources for researchers of any age and sophistication—including content not likely to be digitized by others. Inspired by its customers and their end users, ProQuest is working toward a future that blends information accessibility with community to further enhance learning and encourage lifelong enrichment.

For more information, visit or the ProQuest parent company website,

05 November 2008

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Beth Dempsey
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(734) 707-2665