ProQuest Accessibility

ProQuest is committed to providing all our users with a fully accessible experience for research, teaching and learning. We make every effort to ensure that our platforms can be used by everyone. ProQuest platforms aim to meet Level AA of the W3C Web Content Accessibility Guidelines (WCAG 2.1) and Section 508 of the US Rehabilitation Act for features and functions. For more detailed information about the accessibility of specific products, please refer to our Accessibility Directory.

Accessibility Testing

The accessibility of ProQuest platforms is a continual effort at ProQuest. Accessibility standards are built into our design and style guides and included as part of requirements in our software development and quality assurance pipeline.

ProQuest regularly checks for accessibility using a range of automated and manual checks, including but not limited to:

  • Color Contrast Analyzer provided by WebAIM
  • High Contrast Chrome extension
  • Keyboard-access manual testing and assessment
  • Automated accessibility testing tools such as WAVE, aXe, or Microsoft Accessibility Insights
  • Screen readers such as JAWS, NVDA, and VoiceOver

What We’re Doing to Improve Accessibility

Accessibility of our tools and content is an ongoing effort at ProQuest. We’re committed to working with the community to ensure we continue to meet our customers’ needs. A list of our ongoing efforts includes:

  • The ProQuest Accessibility Council: a company-wide team of stakeholders working to increase accessibility resources and capabilities
  • Pursuing partnerships with colleges, universities and other institutions to assist us in reviewing and updating our accessibility documentation and testing with users of varying abilities
  • Consulting with accessibility experts such as Deque and encouraging 3rd party audits when possible
  • Supporting accessibility training and certifications for our employees
  • Embedding accessibility in our development process. Our acceptance of new features and functionality requires compliance with WCAG 2.1 AA.

Support and feedback

If you have difficulty accessing specific ProQuest content or features with adaptive technology, you can contact us using the links provided below. Our support services are available to accommodate the communication needs of end users with disabilities. We will work with you to identify the best option for remediation, subject to content licensing restrictions and technical capability.

Online: ProQuest Technical Support
Phone:
United States & Canada (toll free):
+1 800 889 3358
Outside North America:
+800 4997 4111 or +1-734-707-2513