Libraries and universities have had to react quickly to move valuable resources online as the COVID-19 pandemic continues to spread across the globe. To support your evolving needs in this unprecedented research, teaching and learning environment, ProQuest is closely monitoring the latest developments related to the virus and responding with special programs, tools and resources.
What support do you need?
Support For Your Products and Services
Learn more about products, find solutions for technical issues and access administrative support.
Support Center
Visit the ProQuest Support Center to find open cases and information about the ProQuest platform, ProQuest Databases, ProQuest Dialog, ProQuest Books. The one-stop solution for ProQuest customers and researchers to find answers to your questions and contact us for help.
ProQuest LibGuides
Our LibGuides are designed to help develop your search skills and improve your knowledge of ProQuest databases. If you're responsible for putting together a session on ProQuest, you'll find plenty of resources in this section.
Assistance With Your Renewal
Call or email your Client Relationship Manager to learn more about the tools that are available to you to help you manage your subscriptions. Renewal Notifications are also available on the ProQuest Invoice Portal.
COVID-19 Resources
Stay up to date on latest news and research related to COVID-19.
Coronavirus Research Database
This new database gives ProQuest users no-cost access to essential scholarly content covering COVID-19 and related infectious diseases. Content will continue to evolve as new research and information emerges. ProQuest customers will automatically get access to this new database.
COVID-19 News and Research
The latest on COVID-19, including what it is, how it spreads and ways to keep safe, ProQuest's editors have hand-selected particularly relevant articles from the most reliable global sources.
COVID-19 LibGuide
We have collected a number of resources that will help ProQuest users with COVID-19 related research. These resources can also be used as bibliographic instruction and education examples.
Programs To Support Your Online Content Needs
See special programs and offers for libraries to help support users’ transition to online research and learning.
“E Now” Enables Libraries to Meet Demand for E-Content
As the demand for remote access to content rises to unprecedented levels, ProQuest has brought together its unique capabilities and industry relationships to create a comprehensive set of programs that enable institutions to quickly transition to online-only environments.
Helping COVID-19 impacted libraries with Unlimited Access
ProQuest has partnered with publishers to provide unlimited access to Ebook Central holdings – free of charge.
Streaming Video Resources for Distance Learning
Libraries can tap resources like Film Platform in Academic Video Online to help bridge gaps created by rapid shifts to online-only environments.
Online Teaching and Learning Resources
Discover tools, inspiration and other resources to help educators plan and implement online teaching and learning.
Support Information Literacy with Access to ProQuest Research Companion
Research Companion is ProQuest’s flagship information literacy product which offers a series of videos and tools designed to promote information literacy skills and walk users through the scholarly research process.
ProQuest Online Support and Resources
This short video gives a summary of all the resources available to support libraries in educating and managing their ProQuest products.
Training Webinars
We offer a variety of training webinars about our products and services. Live sessions are available to meet your scheduling needs.