Last week we welcomed Jeff Daniels, Head of Knowledge Access & Resource Management Services, of Grand Valley State University (GVSU), to our Seattle office where he addressed our entire staff about the integration of value of Serials Solutions services to the GVSU library.
Jeff’s unique perspective comes from being an early adopter of Serials Solutions services back in 2001 which enabled him to tackle a project assigned to catalog 4,000 titles that were in ABI/Inform Global as a copy cataloger. His experience with Serials Solutions spans use and implementation across Serials Solutions 360 Core, 360 Resource Manager, 360 Link, 360 MARC Updates and Summon services.
Jeff’s wit and humor came across throughout his presentation, where he discussed the services that GVSU subscribes to and the benefits of each. As he spoke about the services used, and how much and how he used them, he evaluated Serials Solutions as if delivering an annual performance review to an employee.
We were excited to receive a positive evaluation based around the following competencies:
Afterwards, he then met with staff members across our support and product development teams to discuss what we are doing right and what we can improve upon.
We’re thankful for Jeff’s visit and positive performance review for it keeps us energized and focused on our mission of helping libraries worldwide.